Ray Lopez

IT Support Technician seeking to apply my skills in a IT Support position. With over 10 years of technical support, attention to the smallest details, and my knowledge in computer science, I make an excellent asset for any IT team.

Technical skills

Languages

• Javascript
• HTML
• CSS
• Java
• C++
• Python
• MySQL
• MSSQL

Software

• Nginx
• Postman
• VSCode
• Active Directory
• IIS

Education

California State University, Long Beach (August 2012 - May 2016)

Bachelor of Science in Computer Science

Professional Experience

IT Support Specialist

GKY Dental Arts (Torrance, CA)

• Support users that needed assistance with CRM software, 3d modeling software, or general computer inquiries like network, printer, or Active Directory account issues
• Launch an application for marketing team that displayed a map of current customers and prospects with their location and contact information
• Provide emergency support by re-imaging computers affected by cyberattack that occurred out of office hours so that users wouldn’t have any down time

Web Developer

Pacific Ponds Plus

• Developed a website for Pacific Ponds Plus for visibility
• Set up host and domain name

IT Support Technician

Traffic Management Inc

• Supported users on Windows computers with technical issues on proprietary software
• Conducted seminars for teaching users on using software more efficiently
• Drove to different office locations to set up new network equipment
• Wrote and organized documentation on repeated issues and processes to help resolve them quicker on the next occurrence
• Prepared users to work from home by setting up laptops with VPN
• Launched inventory system for field employees and imported users and inventory
• Created a PowerBI report for the HR team to monitor their call volume
• Migrated tickets from one system to another using their API to seamlessly move their workflow so that was in one instance with multiple departments

IT Specialist

Behavioral Health Works

• Designed a database of our Verizon assets that documents user’s assigned devices
• Provided remote support in other offices through phone calls and video calls
• Attended promotion events to set up and give technical support for our booth

IT Support Specialist

cellonTV

• Documented common problems and created notes on how the systems work
• Answered customer calls and support emails on questions based on our set-top boxes
• Set up a test Linux server and install middleware software so that our TV set-top boxes were able to stream television channels and play videos
• Fixed streaming problems by changing the configurations of our servers
• Provided feedback from the customers to our development team so we can create solutions catered for the customers